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August 01, 2006



The new version 3 of ITIL has much more on strategic thinking, enterprise architecture and so on. Actually, this was also present in version 2 but often overlooked.

Version 3 brings strategy right to the forefront of the focus of the service management discipline.

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*This is a personal blog, and it's contents reflect my opinions and not those of the National Research Council or the Government of Canada (my employer).

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